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How hope71 Handles Your Account and Payment Data

This page sets out what we collect when you open an account, deposit through bKash, Nagad or Rocket, or reach our support desk, and how that information stays tied to your account only.

Account dataWallet recordsSupport logsAccess requests
hope71 How hope71 Handles Your Account and Payment Data
KEEPING IT SAFE

Security, Cookies and Retention on Your Account

Account Security

Your login is tied to your registered mobile number and password, and we flag unusual sign-in patterns so a stranger accessing your wallet history gets caught early.

Cookies and Sessions

We use session cookies to keep you logged in across the lobby and sportsbook pages so you don't re-enter your details every time you switch between Aviator Fast Round and Cricket Betting Inplay.

Data Retention

We keep transaction and support records for as long as your account stays active, plus a reasonable period after closure to handle any late wallet disputes tied to bKash, Nagad or Rocket.

Requesting Changes

You can ask us to correct an account detail or delete stored data through support, though some transaction records may need to stay on file where local law requires it.

REACH OUR DESK

Contact Paths for Privacy Questions

Live Chat Message our support desk directly from your account dashboard if you want a copy of your stored data or need a wallet record checked against a bKash or Nagad transaction.
Support Email Send a written request through the contact address listed in your account settings for anything you'd rather have on record, including a request to close your account.
In-App Help Open the help section from the mobile menu to ask about how your Rocket or bKash payment reference is stored before you raise a formal request.

Privacy Policy Questions We Get Asked

No, your wallet PIN stays inside the bKash, Nagad or Rocket app on your phone. We only receive a transaction reference once your payment clears.

Only our support and verification staff can view your account records, and only when handling a request tied to your deposit, withdrawal or login activity.

Yes, you can raise a deletion request through support, though some transaction records may need to stay on file where local regulation requires retention.

We do not sell your account or payment information to outside parties; data is used internally for account matching, support and security checks.

Reach out through live chat or the support email listed in your account settings and we'll walk you through what's on file for your account.

Not always. What we can collect, store or share depends on the law of the country and region you access hope71 from, so terms can vary by location.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.